Introduction
PATROLAIR and its subsidiaries (also referred to as "PATROLAIR", "we" or "us") appreciate your interest in our products and services and are pleased that you are using our patrolair.com websites, portals and applications ("websites and mobile application"). The protection of your privacy and your personal data is important to us, and we pay particular attention to this in all our business processes. The personal data collected when you visit our websites is processed by us in accordance with the regulations in force in the countries in which these websites are administered. In addition, our corporate rules protect the data of our customers and partners throughout our organization. However, the website may include links to other websites or applications that are not necessarily covered by this privacy notice. In such cases, we encourage you to carefully read the privacy policies applicable to those sites. PATROLAIR is committed to protecting the rights of individuals in accordance with the General Data Protection Regulation (Regulation EU 2016/679) of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter "GDPR") and all applicable national laws and regulations on the protection of personal data (collectively referred to as "data protection laws and regulations").
Summary of the privacy notice
This privacy notice informs you about the personal data we collect when you visit our website; how we use and disclose your data; how you can control the use and disclosure of your data; and how we protect your personal data.
- What is personal data?
- What sources and what personal data do we use?
- What are the purposes of processing your personal data?
- On what basis is your personal data processed?
- Who will receive your personal data?
- Will your personal data be transferred to a third country outside the European Economic Area?
- How long will your personal data be stored?
- Security
- What are your rights and how can you exercise them?
- Am I obliged to provide my personal data?
- To what extent is decision-making automated?
- Will the data be profiled?
- How can I contact the person responsible for processing my personal data?
- Can I request assistance from the data protection supervisory authorities?
- Cookies
- Modification of the confidentiality notice
What is personal data?
Personal data is information that can be used to identify a natural person, directly or indirectly (hereinafter referred to as "personal data"). A "personal identifier" is a piece of information that makes it possible to identify a natural person. This definition covers a wide range of personal identifiers which together constitute personal data, including name, address, e-mail address, identification number, location data or online identifier.
What sources and what personal data do we use?
When you visit this web site, PATROLAIR collects, uses and processes any personal data you provide (e.g. your name, address, company name, etc.) and any information generated by the use of the web site, such as your IP address, the date and duration of your visit to the site, the pages you visit, etc. PATROLAIR does not share this information with third parties.
What are the purposes of processing your personal data?
When you visit this website, PATROLAIR collects and processes your personal data in accordance with this information notice. Your personal data may be used for the following purposes (hereinafter referred to as the "Purposes"):
1. Browsers / website administration.
We use your personal data for administrative purposes, including to help us better understand how our customers access and use our websites and applications; to provide reports to prospective partners, service providers, regulators, or others; to implement and maintain security, hacker protection, fraud prevention, and other services designed to protect our customers, our partners, and ourselves; and in compliance with our regulations, guidelines, and procedures.
2. Marketing.
To the extent permitted by law, we may use your personal data for marketing and promotional purposes, including communications by e-mail or other equivalent electronic means. For example, we use your personal data to send you news and newsletters, special offers, promotions and competitions, or to contact you to inform you about our services or to pass on information we think may be of interest to you.
We use your personal data to communicate with you, including responding to support requests. We may communicate with you in a variety of ways, including by e-mail and via your social network accounts if you have agreed, and/or by SMS.
3. Communication.
We use your personal data to communicate with you, including in response to your requests for assistance. We may communicate with you in a variety of ways, including by email and through your social network accounts if you have consented, and/or by SMS.
4. Customer service.
We use your personal data for customer service purposes, in particular to offer you services, provide you with technical assistance, or for other similar purposes, and for the creation and maintenance of customer accounts.
5. Research and development.
We use your personal data for research and development purposes, in particular to improve our websites, applications, services and user experience, as well as for other research and analysis purposes aimed at improving our products, services, activities, operations and processes.
6. Legal compliance.
We use your personal data to comply with our legal obligations, including in response to an authority or court order or a discovery request.
7. Protecting ourselves and others.
When we deem it necessary to investigate, prevent or take action in relation to illegal activities, suspected fraud, situations involving potential threats to personal safety or breaches of regulations, directives or other procedures.
On what basis is your personal data processed?
We are a responsible company, and as such we need a lawful basis for collecting and/or processing your data. We generally rely on a series of grounds (reasons) for such processing in our activities.
We process your personal data in accordance with the provisions of the GDPR and relevant and applicable data protection laws and regulations. The legal bases for our processing of your personal data are:
1. The duty to comply with our contractual obligations.
When you register for a particular service via the website, the purposes for which we process your personal data are determined primarily by that service, and we will process your information so that we can provide that service to you.
2. The fruit of your consent.
If you have given your consent for us to process your personal data for certain services offered on the website, you may withdraw this consent at any time by following the instructions given in the registration procedure or by contacting us at the following address: contact@patrolair.com. For more information on your right to withdraw consent, please see "Am I obliged to provide my personal data?" below.
3. Within the limits of legitimate interests.
In certain cases, we may not need your consent to use your data, given our legitimate interests in doing so, but we must inform you of this; by way of example, this is notably the case:
- To analyze and optimize our website.
- To ensure the security and proper operation of PATROLAIR's IT systems.
- For the prevention and investigation of criminal acts
4. On the basis of PATROLAIR's legal obligations or in the general interest.
PATROLAIR, like any other company, is subject to legal and regulatory obligations. In some cases, the processing of your personal data will be necessary for PATROLAIR to fulfil these obligations.
Who will receive your personal data?
Authorized persons working for or on behalf of PATROLAIR ;
PATROLAIR and PATROLAIR's subsidiaries, on a need-to-know basis, for the purposes defined in this privacy notice;
Our agents, service providers and consultants (e.g. third-party service providers and consultants providing a range of products and services that we require, such as IT systems maintenance and support, purchasing services, compliance and security services, etc.) ;
Other authorized third parties in connection with a reorganization or sale of PATROLAIR's activities and/or assets;
Judicial or administrative authorities where necessary to comply with applicable law.
Will your personal data be transferred to a third country outside the European Economic Area (EEA)?
PATROLAIR processes your personal data mainly within the EEA. Your personal data may be transferred to PATROLAIR or to PATROLAIR subsidiaries on a need-to-know basis, including to entities outside the EEA. This transmission is subject to appropriate safeguards, and takes place within the legal framework of our corporate rules or within separate contractual frameworks whenever they involve a third party who assists us in providing web services to you.
To which countries/regions will PATROLAIR transmit personal data?
Our corporate rules authorize us to transfer personal data within our international organization, and include a list of countries/regions (below) that are organized in such a way as to allow us to transfer personal data in the countries/regions in which we operate. For PATROLAIR, the bulk of personal data processing takes place in France and Germany, and you will find below a list of the countries/regions in which PATROLAIR operates.
Algeria, Australia, Belgium, Brazil, Canada, Chile, China, Czech Republic, Denmark, Egypt, Finland, France, French Guiana, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Kazakhstan, Libya, Madagascar, Malaysia, Mexico, Morocco, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Taiwan, Tanzania, Thailand, Tunisia, Turkey, United Kingdom, United Arab Emirates, United States of America, Uruguay, Vietnam.
How long will your personal data be stored?
We process and store your personal data for as long as is necessary to meet our contractual and regulatory obligations. If your personal data is no longer required for the fulfilment of our contractual and regulatory obligations, it will be deleted at regular intervals unless further processing is necessary, e.g. in order to retain specific evidence in accordance with applicable data protection laws and regulations, or in the context of statutory limitation periods.
Security
We implement technical and organizational security measures to protect the data under our control from accidental or malicious manipulation, loss or destruction, and from access by unauthorized persons. Our security procedures are constantly improved as new technologies become available.
What are your rights and how can you exercise them?
You can exercise your data protection rights at any time:
Right to access / obtain a report detailing the information held about you: You have the right to obtain confirmation as to whether or not your personal data is being processed by PATROLAIR, and if it is, you have the right to know exactly what data is being processed.
Right to rectification of personal data: You have the right to modify any inaccurate personal information about yourself.
Right to be forgotten: In certain cases, for example when personal data is no longer necessary for the purposes for which it was collected, you have the right to have your personal data erased.
Right to stop processing your data: You have the right to restrict PATROLAIR's processing of your personal data, for example when such processing is unlawful, and to object by requesting the deletion of your personal data. In such cases, your personal data will only be processed with your consent or for the exercise or defense of legal claims.
Right to data portability: In certain circumstances defined by law, you have the right to receive your personal data in a structured, commonly used and machine-readable format and/or to transmit this data to another data controller.
Right of opposition and withdrawal of consent: Please see the section below entitled "Am I obliged to provide my personal data?
To exercise these rights, please contact PATROLAIR either by e-mail at the following address: contact@patrolair.com, or by post at the following address, enclosing proof of identity.
PATROLAIR, service GDPR, Technopole cleantech l'Artbois, Avenue Louis Philibert ,13100 Aix en Provence La Duranne - France
Am I obliged to provide my personal data?
You may at any time object to the processing of your personal data or, where your consent is required, withdraw such consent by contacting us at the following address: contact@patrolair.com; However, please note that if you withdraw your consent, you may no longer be able to access or use certain information, features or services on the website.
To what extent is decision-making automated?
As a matter of principle, we do not use fully automated decision-making processes. Should we use such processes in particular cases, if required by law, we will specifically inform you of this process and of your rights in this respect.
Will the data be profiled?
As a matter of principle, your personal data will not be processed automatically for the purpose of evaluating certain aspects of your personality (profiling). Should we resort to processing your personal data for profiling purposes, if the law so stipulates, we will specifically inform you of this process and of your rights in this respect.
How can I contact the person responsible for processing my personal data?
If you are not satisfied with the way in which your personal data is processed or if you have any questions relating to the processing of your data, you may first contact PATROLAIR's Data Protection Officer, who is available to answer your questions or complaints, at the following email address: contact@patrolair.com, or send a letter to the following address:
PATROLAIR, service GDPR, Technopole cleantech l'Artbois, Avenue Louis Philibert ,13100 Aix en Provence La Duranne - France
Can I request assistance from the relevant authorities?
If you are not satisfied with the answers provided, you have the right to contact a data protection supervisory authority directly. Below is a list of the four main European countries in which PATROLAIR operates, with the corresponding supervisory authorities.
- FRANCE: CNIL: Supervisory authority for France a>
- GERMANY: Datenschutz-hamburg: Control Authority
or
lda Bayern: Control Authority in Bavaria, Germany
or
any other competent regional authority in Germany, where applicable, - SPAIN: AGPD: Spanish supervisory authority
- UK: ICO: Supervisory Authority for the United Kingdom
Cookies
WHAT ARE COOKIES?
Cookies are small files that may be installed on your terminal when you access and use our website. They enable the website to recognize your terminal and store information about your preferences or previous actions. We use cookies to save our users' preferences, enabling us to optimize the design of our website. They facilitate navigation and enhance the user-friendliness of websites and applications. Cookies also help us to identify the most popular sections of our website. This enables us to offer content that is more in line with your needs, and thus improve our services. Cookies can be used to determine whether there has been contact between us and your terminal in the past.
Detailed personal information may be stored in cookies, provided you give your consent. For example, cookies may be used to facilitate secure online access, so that you no longer have to enter your login details and passwords.
WHICH COOKIES DO WE USE?
Below is a table containing specific information about each cookie we use on our website:
| Cookie name | Function, recipient and retention period | Purpose |
| cookie_content | This cookie is used by the site to identify visitors who have accepted or refused the installation of performance cookies (Google Analytics). If accepted, this cookie expires after 13 months. If refused, this cookie expires after 1 month. Once the cookie has expired, the user is asked to accept or refuse performance cookies on our site. | Navigation |
| _ga | This cookie is used for Google Analytics analysis. It is used to track the performance of pages consulted by users. This cookie expires after 13 months. | Performance |
| PHPSESSID | This cookie contains the technical identifier of the current session. This cookie expires when the browser is closed. | Navigation |
| _gid | This Google Anlyatics cookie stores a unique value for each page visited, used to distinguish users. This cookie expires after 24 hours. | Webanalytics |
| __utma | This Google Analytics cookie is used to distinguish users from sessions. This cookie expires after 13 months. | Webanalytics |
| __utmt | This Google Analytics cookie is used to limit data collection on high-traffic sites. This cookie expires after 10 minutes. | Webanalytics |
Setting your Internet browser to manage cookies
By continuing to browse this website, you consent to the use of cookies. You may withdraw this consent at any time. You can also manage and control the cookies we use by using our cookie setting tools.
You can also configure your choices directly on the platforms that set cookies via the following links. Please note that if you refuse the cookie, a cookie will be stored on your terminal whose sole purpose is to deactivate the services associated with the cookie. So if you delete all the cookies stored on your terminal, via your browser, we will no longer know that you have chosen this option.
For statistics cookies set by Google Analytics: https://tools.google.com/dlpage/gaoptout?hl=fr
For cookies set by Facebook: https://fr-fr.facebook.com/help/cookies
For cookies set by Twitter: https://support.twitter.com/articles/20170518-utilisation-des-cookies-et-des-technologies-similaires-par-twitter
For cookies set by Google+: https: //www.google.com/intl/fr_ALL/policies/privacy/
HOW CAN YOU DISABLE OR DELETE COOKIES?
If you choose not to accept cookies, you can continue to access and use our website. Most browsers automatically accept cookies. You can prevent cookies being stored on your terminal by setting your browser not to accept them. Precise instructions on how to do this can be found in your browser's user manual. You can delete cookies already stored on your terminal at any time. However, if you choose not to accept cookies that are strictly necessary for the provision of the services offered by our website, this may limit the availability of these services.
For statistical analysis purposes, we use analysis tools such as Google Analytics. You may object at any time to the collection and analysis of statistical data relating to your access to and use of our website, by contacting us via the "Contact us" function on our website.
To find out more about cookies, including which ones have been installed and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
Modification of the confidentiality notice
PATROLAIR will update this privacy notice from time to time to reflect changes in our practices and services and to comply with data protection laws and regulations. We will inform you of any substantial changes in the way we process your personal data.
Last updated in April 2024.
